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Change in Yamato Delivery Service
With effect from 23 February, Naturally Plus Singapore will be utilizing Yamato’s new delivery service called TA-Q-BIN. Please refer to the table below for details of the comparison.
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Current Service
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New Service
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Telephone call
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Need to call customer to confirm date and time of delivery
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No longer required as customer selects date and time slot for delivery
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Delivery Time Zone
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Only 3 time zones to choose from AM, PM and Night
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Selection of 7 time slots ( 08:00 - 10:00 / 10:00 - 12:00 / 12:00 - 14:00 / 14 :00 - 16:00 / 16:00 - 18:00 / 18:00 - 20:00 / 20:00 - 22:00 )
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Delivery Date
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Restricted to Mon - Sat (Sat is morning only
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Every Day = 365 Days
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Re-Delivery Arrangements
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If the first delivery is unsuccessful, Yamato will call the customer to arrange for another timeslot
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If the first delivery is unsuccessful, the courier will leave a delivery notice slip (Non-deliverable Slip). Customers are advised to call the TA-Q-BIN hotline to re-arrange delivery.
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Re-Delivery Service (must be to same address)
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Not fixed, depends on drivers schedule & timing
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Customer calls TA-Q-BIN "Toll Free 1800-2255-888" line for re-delivery within same day (between 6-8pm or 8-10pm)
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COD service (Cash On Delivery)
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No reconfirmation call for COD arrangement prior to delivery
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Driver calls customer 10 to 30 minutes prior to delivery
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Re-handling charge (Salon pick-up)
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SG$5
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SG$15
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YAMATO配送服务变更
绿加利公司配合的Yamato送货公司将于2月23日起调整送货服务，并以TA-Q-BIN这个崭新的名字提供更好的送货服务。以下是服务项目调整前后的比较表
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现有服务方式
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新的服务方式
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电话通知
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需致电给客户以确认送货日期及时间
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透过客户事前选择送货时段，已不再需要电话联络
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送货时段
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只有3个时段可供选择(早上、下午、晚上)
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7个时段可供选择( 08:00 - 10:00 / 10:00 - 12:00 / 12:00 - 14:00 / 14 :00 - 16:00 / 16:00 - 18:00 / 18:00 - 20:00 / 20:00 - 22:00 )
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送货日期
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星期一至星期六 (星期六只限上午)
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365天 = 全年无休
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再次配送服务联络
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当第一次送货不成功，会再次致电客户以安排再次配送时间
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当第一次送货不成功，送货员会留下"收件人不在家联络单(Non-deliverable Slip)" ，客户可自行与TA-Q-BIN 客服中心联络，以安排再次配送时间
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再次配送服务 (必需为同一地址)
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不固定，必需根据送货员的行程与时间安排
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客户于下午6点前联络TA-Q-BIN 免付费专线1800-2255-888，可在当天再度配送。 (介于18:00-20:00或20:00-22:00)
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货到付款服务 (Cash On Delivery)
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客户指定送货时间后不会再次以电话确认
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送货员会在送货前10到30分钟联络客户
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配送期间亲临服务中心领货
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手续费SG$5
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手续费SG$15
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